Delivery policy

Effective Date: 15 January 2025

At ToiDoi Marketplace, we aim to provide a fast and reliable delivery experience so that you receive your orders on time and in perfect condition.


1. Delivery Areas

  • We currently deliver across serviceable locations shown on the ToiDoi app/website.

  • Availability depends on your pin code or selected delivery area.


2. Delivery Time

  • Quick Commerce Delivery: Most orders are delivered within 10–30 minutes, depending on product type and distance.

  • Standard Delivery: Some items (electronics, bulk items, etc.) may take 1–3 business days.

  • Delivery timelines will be displayed at checkout before placing your order.


3. Shipping Charges

  • Delivery charges (if any) will be displayed at checkout.

  • Free delivery may apply on eligible orders based on ongoing offers or minimum order value.


4. Order Tracking

  • Customers can track their orders in real time through the ToiDoi app.

  • Notifications will be sent via the app and email/SMS regarding order status updates.


5. Failed Deliveries

  • If the delivery attempt fails due to incorrect address, unreachable phone number, or customer unavailability, the order may be cancelled or rescheduled.

  • Additional delivery charges may apply for rescheduled deliveries.


6. Contact Us

For shipping-related queries, please reach us at:
📧 info@toidoi.com